Patient Services & Scheduling Specialist

MedStar Health’s Washington Hospital Center; Washington (District of Columbia); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Ambulatory Services is seeking a patient access representative to greet patients, register demographics, collect co-pays, and coordinate appointments and tests. This role supports efficient patient flow and accurate insurance processing in a fast-paced setting.

Responsibilities include scheduling, answering phones, processing time-of-service payments, and maintaining high-quality patient experience with strong customer service and organizational skills.

Qualifications

• Excellent interpersonal communication and customer service skills.
• Knowledge of medical terminology and effective communication.
• Ability to work in a high-pressure environment and prioritize tasks.

Responsibilities

• Contributes to department goals and adheres to policies and safety standards.
• Manages patient intake, verifies insurance, collects co-pays, and posts payments.
• Schedules appointments, completes requisitions, and updates medical records.
• Answers calls, provides triage, and communicates messages appropriately.
• Maintains neat work area and supports continuous improvement initiatives.

Skills

Interpersonal skills

Customer service

Telephone etiquette

Medical terminology

Written communication

Education

High School Diploma or GED

Job description

MedStar Ambulatory Services is seeking a patient access representative to greet patients, register demographics, collect co-pays, and coordinate appointments and tests. This role supports efficient patient flow and accurate insurance processing in a fast-paced setting.

Responsibilities include scheduling, answering phones, processing time-of-service payments, and maintaining high-quality patient experience with strong customer service and organizational skills.