Patient Experience & Scheduling Coordinator

MedStar Health; Washington (District of Columbia); On-site; USD 25,761 - 45,075; Full time

Job summary

MedStar Health is seeking a friendly and organized front desk/guest services associate to greet patients and support daily clinic operations. You will register patients, schedule appointments, verify insurance, collect co-payments, and ensure accurate demographic data entry.

The role emphasizes courteous patient interactions, efficient flow through the department, and collaboration with medical staff to support high-quality patient experiences at our DC-area facilities.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Experience in health-care setting preferred.
• Familiar with IDX/GE Centricity is preferred.

Responsibilities

• Greets patients and coordinates patient flow through the practice or department.
• Makes appointments and registers patients.
• Collects co-payments and processes Time-of-Service payments; updates demographic and insurance information.
• Schedules follow-up and referral appointments and prepares test requisitions.
• Answers phones, provides triage, and forwards messages as appropriate.
• Maintains and updates patient records and supports front-office operations.
• Ensures neat and professional appearance of the reception area and collaborates with the team.

Skills

Interpersonal skills

Telephone etiquette

Medical terminology

Communication skills

Education

High School Diploma or GED

Job description

MedStar Health is seeking a friendly and organized front desk/guest services associate to greet patients and support daily clinic operations. You will register patients, schedule appointments, verify insurance, collect co-payments, and ensure accurate demographic data entry.

The role emphasizes courteous patient interactions, efficient flow through the department, and collaboration with medical staff to support high-quality patient experiences at our DC-area facilities.