Patient Services & Scheduling Coordinator

MedStar Health’s Washington Hospital Center; Hollywood (MD); On-site; USD 26,000 - 45,000; Full time

Job summary

MedStar Health’s Washington Hospital Center seeks a front desk professional to greet patients and manage initial contact in a clinical setting. You will coordinate patient flow, assist with scheduling, and register patients while handling co-pays and TOS payments.

You will update demographics and insurance information, provide follow-up appointments and test requisitions, and support multiple providers in a fast-paced environment. CPR certification is required within 90 days.

Qualifications

• High School Diploma or GED required.
• One year of relevant education may substitute for one year of required work experience.
• Less than 1 year 6 months - 1 year experience providing high quality customer service required, preferably in a health care setting.
• Preference given to candidates whose experience includes the use of computerized schedules/registration systems and electronic records.
• Working knowledge of IDX/GE Centricity business preferred.
• CPR certification required within 90 days.
• Additional unit/specialty certifications may vary by department or business unit.

Responsibilities

• Greet patients in a courteous and professional manner.
• Coordinate efficient patient flow through the practice or department.
• Make appointments and register patients.
• Collect co-payments and process Time-of-Service payments.
• Update demographic and insurance information.
• Provide patients with follow-up appointments and requisitions for tests.

Skills

Customer service

Medical terminology

Phone etiquette

Scheduling systems

Multitasking

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Health’s Washington Hospital Center seeks a front desk professional to greet patients and manage initial contact in a clinical setting. You will coordinate patient flow, assist with scheduling, and register patients while handling co-pays and TOS payments.

You will update demographics and insurance information, provide follow-up appointments and test requisitions, and support multiple providers in a fast-paced environment. CPR certification is required within 90 days.