Patient Services Coordinator - Front Desk & Scheduling

MedStar Health; Silver Spring (MD); On-site; USD 25,000 - 45,000; Full time

Job summary

MedStar Ambulatory Services seeks an organized front desk professional to greet patients, register them, verify insurance, and handle payments. You will schedule appointments, coordinate referrals, and ensure accurate demographic and insurance data entry.

Strong customer service and communication skills are essential to maintain a positive patient experience. Responsibilities include updating records, handling phone inquiries, and supporting continuous improvement in administrative processes

Qualifications

• High School Diploma or GED required.
• 6–12 months of customer service experience in healthcare preferred.
• Experience with computerized scheduling and electronic records preferred.
• One year of relevant professional experience may substitute for education.

Responsibilities

• Greet patients and act as initial contact at the practice.
• Register patients, verify insurance, and explain patient responsibilities.
• Schedule and reschedule appointments, including referrals.
• Collect co-pays and process time-of-service payments.
• Prepare forms and update patient records, scanned and indexed.

Skills

Interpersonal communication

Customer service

Telephone etiquette

Medical terminology

Education

High School Diploma or GED

Tools

IDX/GE Centricity

Job description

MedStar Ambulatory Services seeks an organized front desk professional to greet patients, register them, verify insurance, and handle payments. You will schedule appointments, coordinate referrals, and ensure accurate demographic and insurance data entry.

Strong customer service and communication skills are essential to maintain a positive patient experience. Responsibilities include updating records, handling phone inquiries, and supporting continuous improvement in administrative processes