Patient Services Concierge — Front Desk

MyEyeDr; Charlottesville (VA); On-site; USD 17,000 - 26,000; Full time

Benefits offered by this job

Medical and dental coverage

Vision coverage

401K with company match

Paid time off and holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and create a best-in-class patient experience. No optical experience is required; training and tools will be provided to learn about vision care and services.

The role reports to the Office General Manager and may require some weekend/evening shifts. This on-site position offers comprehensive benefits and opportunities for growth within a fast-paced, patient-focused environment.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multitasking

Insurance verification

Education

High school diploma or equivalent

Tools

CRM software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and create a best-in-class patient experience. No optical experience is required; training and tools will be provided to learn about vision care and services.

The role reports to the Office General Manager and may require some weekend/evening shifts. This on-site position offers comprehensive benefits and opportunities for growth within a fast-paced, patient-focused environment.