Patient Services Concierge - Front Desk

MyEyeDr; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus & commission

Benefits package

Vision discounts

401K match

PTO & holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team and deliver a best-in-class patient experience at check-in and check-out. You will learn our processes and tools through provided training as you support scheduling, insurance verification, and patient outreach for appointments.

Some weekend and evening shifts are required, and you will report to the Office General Manager. This role offers growth through role-specific training, benefits, and an inclusive work

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Multi-tasking

Communication skills

Tools

Phone system

CRM software

Job description

MyEyeDr. is seeking a Patient Service Coordinator to join our front desk team and deliver a best-in-class patient experience at check-in and check-out. You will learn our processes and tools through provided training as you support scheduling, insurance verification, and patient outreach for appointments.

Some weekend and evening shifts are required, and you will report to the Office General Manager. This role offers growth through role-specific training, benefits, and an inclusive work