Patient Services Coordinator — Front Desk

MyEyeDr.; Leland (NC); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Vision coverage

Associate discounts

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to provide personalized front desk experiences during check in/out. You will receive training to learn the vision care industry and help patients see and live their best lives.

Responsibilities include verifying insurance options, confirming appointments, coordinating with doctors, handling multiple phone lines, greeting patients, and supporting office staff. Some weekend and evening shifts are required.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.
• Professional attitude and ability to problem solve and respond to patient service requests.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs)
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Organized

Multi-tasking

Communication skills

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to provide personalized front desk experiences during check in/out. You will receive training to learn the vision care industry and help patients see and live their best lives.

Responsibilities include verifying insurance options, confirming appointments, coordinating with doctors, handling multiple phone lines, greeting patients, and supporting office staff. Some weekend and evening shifts are required.