Patient Services Concierge — Vision Care

MyEyeDr.; Charlottesville (VA); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Bonuses & commission

Medical and dental coverage

Vision coverage

401K with company match

PTO & paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/check-out, and patient interactions. Training will be provided to learn the vision care industry and deliver best-in-class patient experiences.

Some weekend and evening shifts are required as this role reports to the Office General Manager. The position supports multiple Virginia counties with wage ranges depending on location and experience.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Flexible, nimble and agile mindset with the ability to wear multiple hats.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.
• Team player who is willing to collaborate to provide the best patient experience.
• Computer Savvy with excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed.
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians (Varies by office needs).
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Customer service

Front desk

Phone etiquette

Multitasking

Communication

Team player

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage front desk operations, check-in/check-out, and patient interactions. Training will be provided to learn the vision care industry and deliver best-in-class patient experiences.

Some weekend and evening shifts are required as this role reports to the Office General Manager. The position supports multiple Virginia counties with wage ranges depending on location and experience.