Patient Concierge & Front Desk Coordinator

MyEyeDr; Falakto (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonuses and commission

Comprehensive benefits

Vision coverage

401K with match

Paid time off

Paid holidays

Job summary

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided for optics industry knowledge; weekend/evening shifts may be required.

The role reports to the Office General Manager and involves multitasking across phone lines, check-in/out, scheduling, and team collaboration. Ideal candidates have prior front desk or customer-facing experience, are organized, and excel in communication.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, able to prioritize multiple tasks under pressure with formality and care.
• Friendly, patient-centric team player who thrives in a fast-paced environment.
• Excellent oral and written communication skills.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience.
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments.
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability.
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments.
• Cross train to other office support roles such as Eyewear Consultants and Optometric Technicians as needed.
• Collaborate with doctor(s) and team members to provide seamless patient experience.

Skills

Front desk experience

Customer service

Administrative duties

Clerical tasks

Organized

Communication skills

Tools

Computer savvy

Job description

MyEyeDr. is seeking a Patient Service Coordinator to manage the front desk during check-in/out and deliver a best-in-class patient experience. Training will be provided for optics industry knowledge; weekend/evening shifts may be required.

The role reports to the Office General Manager and involves multitasking across phone lines, check-in/out, scheduling, and team collaboration. Ideal candidates have prior front desk or customer-facing experience, are organized, and excel in communication.