Patient Services Coordinator — Front Desk & Growth Path

MyEyeDr.; Eden (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

MyEyeDr. is looking for a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience during check-in and check-out. Training will be provided to learn about the optical industry and our services.

The role involves coordinating with doctors, handling phone inquiries, scheduling appointments, verifying insurance, and supporting office staff. Weekend/evening shifts may be required as part of coverage.

Qualifications

• Experience in a front desk, reception, or customer facing role supporting administrative duties and clerical tasks.
• Organized, can easily prioritize multiple tasks under pressure, while providing best in class service to patients and office staff.
• Friendly, caring, and patient-centric person who thrives in a fast-paced environment.

Responsibilities

• Provide patients a personalized check in/out process experience that creates a timely, seamless, and positive experience
• Become a subject matter expert in insurance plans to help verify and educate patients on options as they check in/out for appointments
• Assist in appointment confirmations and patient outreach in partnership with Doctor availability
• Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments and assisting office staff duties as needed
• Have the ability to at times cross train to other office support roles such as Eyewear Consultants and Optometric Technicians
• Collaborate with doctor(s) and team members to provide seamless patient experience

Skills

Front desk experience

Customer service

Phone multitasking

Computer literacy

Tools

Microsoft Office

Job description

MyEyeDr. is looking for a Patient Service Coordinator to manage front desk operations and deliver a best-in-class patient experience during check-in and check-out. Training will be provided to learn about the optical industry and our services.

The role involves coordinating with doctors, handling phone inquiries, scheduling appointments, verifying insurance, and supporting office staff. Weekend/evening shifts may be required as part of coverage.