Patient Services & Billing Specialist

Duke PA; Durham (NC); Presencial; USD 21.000 - 29.000; Jornada completa

Descripción de la vacante

Duke Health is seeking an on-site Clinic Administrative Clerk in Durham, NC. The role involves patient check-in/out, scheduling, charge posting, and handling daily clinic preparation tasks.

You will support revenue-cycle activities, coordinate labs, and communicate with patients and providers to ensure smooth operations. Requirements include a high school diploma and at least one year of experience in patient-facing roles.

Formación

• Strong verbal and written communication abilities.
• Basic PC and data entry skills.
• Knowledge of medical terminology and patient documentation.
• Ability to maintain professional telephone etiquette.
• Ability to organize, prioritize, and manage multiple tasks.
• Familiarity with healthcare workflows and policies.

Responsabilidades

• Prepare for clinic visits by reviewing next day patients and completing preparation activities (pre-visit orders, charts).
• Check-in/out patients and verify demographics in Maestro Care; ensure correct accounts and collect co-pays.
• Coordinate labs and procedures; file and distribute records and forms accurately.
• Explain billing concepts to patients in line with policy; determine cash collection amounts.
• Schedule tests, patient visits, and follow-up appointments with physicians.
• Handle patient messages and relay information promptly to clinicians and staff.

Conocimientos

Verbal communication

Written communication

Customer service

Data entry

Telephone etiquette

Organizational skills

Multitasking

Educación

High school diploma

Descripción del empleo

Duke Health is seeking an on-site Clinic Administrative Clerk in Durham, NC. The role involves patient check-in/out, scheduling, charge posting, and handling daily clinic preparation tasks.

You will support revenue-cycle activities, coordinate labs, and communicate with patients and providers to ensure smooth operations. Requirements include a high school diploma and at least one year of experience in patient-facing roles.