Patient Revenue & Care Coordinator

Duke PA; Durham (NC); On-site; USD 19,000 - 26,000; Full time

Job summary

Duke Health, part of the Patient Revenue Management Organization, seeks a front-line associate to handle patient check-in/out, co-pay collection, and scheduling responsibilities in a busy clinic environment in Durham, NC.

responsibilities include verifying patient information, posting charges, posting payments, and coordinating labs and procedures. Prior healthcare experience and basic math are preferred; high school diploma required.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work, provide oral and written instructions, interact tactfully with customers and establish and maintain effective relationships with others.

Responsibilities

• Prepare for clinic visits by reviewing next-day patients and completing next-day preparation activities.
• Enter pre-visit orders and prepare new patient charts; pick up charts, reports, and collections bag.
• Check-in patient upon arrival and verify patient demographic data in Maestro Care.
• Explain billing to patients according to PRMO credit and collection policies and collect co-payments.
• Schedule tests and procedures and coordinate labs and ancillary services.
• Disseminate messages according to practice communication standards.

Skills

Basic PC skills

Data entry

Medical terminology

Telephone etiquette

Organize and prioritize work

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health, part of the Patient Revenue Management Organization, seeks a front-line associate to handle patient check-in/out, co-pay collection, and scheduling responsibilities in a busy clinic environment in Durham, NC.

responsibilities include verifying patient information, posting charges, posting payments, and coordinating labs and procedures. Prior healthcare experience and basic math are preferred; high school diploma required.