Patient Access & Billing Specialist

Duke Health; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health is seeking a dedicated team member for the Patient Revenue Management Organization to support daily clinic operations. Responsibilities include patient check-in/out, charge posting, and coordinating billing activities to ensure smooth revenue cycle processes.

The role emphasizes customer service, accurate documentation, and collaboration with clinicians and staff to optimize patient flow and payment collections in a fast-paced outpatient setting.

Qualifications

• Strong verbal and written communication skills.
• Proficient data entry and basic PC skills.
• Knowledge of medical terminology and patient privacy practices.

Responsibilities

• Prepare for clinic visits and manage check-in/out processes.
• Post charges and manage patient accounts including collections as needed.
• Explain billing to patients and collect payments per policy.
• Coordinate labs and procedures as requested.
• Maintain accurate patient records and documentation.
• Assist with appointment scheduling and referrals.

Skills

Verbal and written communication

Data entry skills

Medical terminology knowledge

Organizational skills

Policy adherence

Education

High school diploma or equivalent

Job description

Duke Health is seeking a dedicated team member for the Patient Revenue Management Organization to support daily clinic operations. Responsibilities include patient check-in/out, charge posting, and coordinating billing activities to ensure smooth revenue cycle processes.

The role emphasizes customer service, accurate documentation, and collaboration with clinicians and staff to optimize patient flow and payment collections in a fast-paced outpatient setting.