Patient Access & Scheduling Specialist

Duke Clinical Research Institute; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health in Raleigh seeks an organized, customer-focused receptionist to support daily clinic operations, patient check-in/out, scheduling, and billing tasks in a busy outpatient setting.

The role emphasizes accurate data entry, strong communication with patients and staff, and adherence to confidentiality standards. Prior healthcare customer service experience is preferred, with opportunities to grow within Duke Health.

Qualifications

• High school diploma or equivalent required.
• One year of healthcare customer service experience preferred.
• Knowledge of medical terminology and patient confidentiality requirements.

Responsibilities

• Coordinate patient registration, scheduling, and visit preparation by reviewing records, verifying demographics and insurance, collecting payments, obtaining required documentation, and supporting check-in and check-out processes.
• Maintain accurate patient records, schedule tests and procedures, manage encounter and billing documentation, answer phones, and communicate patient information and messages in a timely manner according to practice standards.

Skills

Customer service

Data entry

Communication

Organizational skills

Education

High school diploma or equivalent

Job description

Duke Health in Raleigh seeks an organized, customer-focused receptionist to support daily clinic operations, patient check-in/out, scheduling, and billing tasks in a busy outpatient setting.

The role emphasizes accurate data entry, strong communication with patients and staff, and adherence to confidentiality standards. Prior healthcare customer service experience is preferred, with opportunities to grow within Duke Health.