Patient Services Coordinator - Scheduling & Care Support

Greater Baltimore Medical Center (GBMC); Owings Mills (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC is seeking a clerical associate to support multiple medical practice operations in Owings Mills. The role handles patient check-in, scheduling, registration, copay collection, and insurance verification with a strong emphasis on customer service.

Under limited supervision, you will manage high call volumes, assist patients with MyChart, and route inquiries to clinicians. A High School diploma or GED and 6 months of related experience are required, with knowledge of medical terminology

Qualifications

• High School diploma or GED required.
• 6 months of related experience preferred.
• Knowledge of medical terminology preferred.
• Excellent written and oral communication skills required.
• Ability to perform simple arithmetic calculations.
• Ability to organize and prioritize tasks.

Responsibilities

• Receives and screens visitors and telephone calls; relays information per policies and procedures and reminds patients of appointments.
• Schedules patient appointments and performs data entry of demographics and insurance.
• Verifies insurance information and requests referrals when necessary prior to visits.
• Assists patients with MyChart registration and explains its use.
• Manages high volume of telephone calls and routes inquiries to providers or staff as needed.
• Generates telephone encounters and ensures all messages are addressed by end of day.
• Performs pre-registration and confirmation of appointments before service date.
• Checks in patients, verifies insurance, and scans IDs/insurance cards.
• Manages referral work queues and attaches referrals to appointments.
• Routes incoming faxes and files results to the appropriate staff.
• Scan incoming medical records to MRN; respond to In Basket messages daily.
• Responds to EPIC Secure chats as appropriate.
• Collects co-pays and balances; performs basic money reconciliation and deposits.
• Assists with scheduling diagnostic tests and procedures and coordinates referrals.

Skills

Customer service

Medical terminology

Written and oral communication

Arithmetic

Organization

Multitasking

Education

High School diploma or GED

Job description

GBMC is seeking a clerical associate to support multiple medical practice operations in Owings Mills. The role handles patient check-in, scheduling, registration, copay collection, and insurance verification with a strong emphasis on customer service.

Under limited supervision, you will manage high call volumes, assist patients with MyChart, and route inquiries to clinicians. A High School diploma or GED and 6 months of related experience are required, with knowledge of medical terminology