Patient Services & Scheduling Specialist

GBMC HealthCare; Baltimore (MD); On-site; USD 24,000 - 35,000; Full time

Job summary

GBMC HealthCare is seeking a front desk/registration clerk to support practice operations with a focus on patient scheduling, registration, and copay collections. Under limited supervision, you will handle high-volume calls, verify insurance, and assist with MyChart registrations.

The role requires a High School diploma and at least 6 months of related experience, with strong customer service, communication, and arithmetic skills.

Qualifications

• High School or GED equivalency.
• 6 months of related experience.
• Knowledge of medical terminology preferred.
• Ability to perform non-complex arithmetic calculations.
• Ability to organize and prioritize tasks.
• Ability to manage multiple tasks and phone volume simultaneously.

Responsibilities

• Receives and screens visitors and telephone calls. Responds to general inquiries by relating or referring to established policies and procedures. Provides customer service to patients by relaying information about the Medical Center and reminds patients of appointments.
• Schedule patient appointments, performs data entry of patient demographic information and insurance.
• Verifies insurance information, requests or obtains referrals required if necessary for service prior to the patient’s visit.
• Assist patient with registering for MyChart
• Responsible for managing high volume of telephone calls
• Generates telephone encounters from patient calls and routes to providers for review and follow up
• Responsible for addressing all telephone messages by end of day
• Performs (pre) registration and confirmation of patient appointments prior to date of service.

Skills

Customer service

Medical terminology

Written & oral communication

Arithmetic calculations

Task organization

Multitasking & phone volume

Education

High School or GED

Job description

GBMC HealthCare is seeking a front desk/registration clerk to support practice operations with a focus on patient scheduling, registration, and copay collections. Under limited supervision, you will handle high-volume calls, verify insurance, and assist with MyChart registrations.

The role requires a High School diploma and at least 6 months of related experience, with strong customer service, communication, and arithmetic skills.