Patient Service Expert – Front Desk & Care Experience

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive and seamless experience.

Ideal candidates have strong communication and customer service skills, with at least a year of medical office experience. The role supports Mercy’s mission and offers comprehensive benefits to eligible staff.

Qualifications

• Education: High school diploma or equivalent.
• Experience: One year of applicable medical office experience.
• Strong communication and customer service skills.
• Ability to maintain confidentiality.

Responsibilities

• Greet patients and visitors and manage front desk operations.
• Coordinate workflows to ensure a seamless patient experience.
• Maintain accurate data entry and documentation.

Skills

Verbal communication

Written communication

Data entry

Customer service

Privacy & confidentiality

Adaptability

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations and patient workflows to ensure a positive and seamless experience.

Ideal candidates have strong communication and customer service skills, with at least a year of medical office experience. The role supports Mercy’s mission and offers comprehensive benefits to eligible staff.