Patient Service & Front Desk Specialist

MHM Support Services; Washington; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, accurate data entry, and efficient scheduling.

The role emphasizes confidentiality, professionalism under pressure, and high-quality customer service. A post-hire Clinic Core Front Desk Training will be completed to align with Mercy standards.

Qualifications

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Attend and complete Clinic Core Front Desk Training post-hire.

Skills

Communication skills

Basic computer skills

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors. You will manage front desk operations to ensure a positive and seamless patient experience, accurate data entry, and efficient scheduling.

The role emphasizes confidentiality, professionalism under pressure, and high-quality customer service. A post-hire Clinic Core Front Desk Training will be completed to align with Mercy standards.