Front Desk & Patient Experience Specialist

MHM Support Services; United States; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Matched retirement plans for eligible

Job summary

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows. The role requires a high school diploma, strong communication, data entry, and exceptional customer service skills.

Ideal candidates are detail-oriented, discreet, and able to handle high-pressure situations with professionalism.

Qualifications

• Minimum Qualifications Education: High school diploma or equivalent.
• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations and workflows.
• Serve as the first point of contact for patients and visitors.
• Enter patient information, schedule appointments, and process documentation accurately.
• Maintain confidentiality in handling patient information.

Skills

Verbal and written communication

Data entry and word processing

Customer service

Attention to detail

Confidentiality and privacy

Adaptability under pressure

Clinic front desk training

Education

High school diploma or equivalent

Job description

Mercy is seeking a Patient Service Representative to be the first point of contact for patients and visitors, ensuring a positive and seamless patient experience by managing front desk operations and workflows. The role requires a high school diploma, strong communication, data entry, and exceptional customer service skills.

Ideal candidates are detail-oriented, discreet, and able to handle high-pressure situations with professionalism.