Front Desk Patient Experience Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; El Dorado Springs (MO); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Tuition assistance

Retirement matching

Job summary

Mercy is hiring a Patient Service Representative to be the first point of contact for patients and visitors. You will help ensure a positive, seamless experience by managing front desk operations and workflows in a busy healthcare setting.

Ideal candidates have a high school diploma, strong communication and customer service skills, and the ability to handle confidential information and high-pressure situations with professionalism. Training provided post-hire and opportunities for growth.

Qualifications

• Education: High school diploma or equivalent.
• One year of medical office experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Serve as first point of contact for patients and visitors.
• Manage front desk operations and workflows to ensure a positive patient experience.
• Maintain confidentiality and privacy per policy.

Skills

Verbal communication

Written communication

Data entry

Word processing

Customer service

Attention to detail

Confidentiality

Front desk training

Education

High school diploma or equivalent

Job description

Mercy is hiring a Patient Service Representative to be the first point of contact for patients and visitors. You will help ensure a positive, seamless experience by managing front desk operations and workflows in a busy healthcare setting.

Ideal candidates have a high school diploma, strong communication and customer service skills, and the ability to handle confidential information and high-pressure situations with professionalism. Training provided post-hire and opportunities for growth.