Patient Experience Specialist

MHM Support Services; Nixa (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition support

Retirement plan matching

Job summary

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front desk operations to ensure a positive, seamless patient experience.

The role requires strong communication, basic computer skills, and excellent customer service. You will participate in Clinic Core Front Desk Training post-hire and support patient flow while protecting privacy.

Qualifications

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policy/procedure.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Attend and complete Clinic Core Front Desk Training post-hire.

Responsibilities

• Manage front desk operations to ensure a positive patient experience.
• Greet patients and visitors and direct them as needed.
• Schedule appointments and coordinate with clinical staff to optimize workflows.
• Protect patient privacy and maintain confidentiality of information.
• Assist with patient flow and queue management during busy periods.

Skills

Communication skills

Computer skills

Customer service

Attention to detail

Confidentiality & privacy

Adaptability under pressure

Front desk training

Education

High school diploma or equivalent

Job description

Mercy seeks a Patient Service Representative to be the first point of contact for patients and visitors, managing front desk operations to ensure a positive, seamless patient experience.

The role requires strong communication, basic computer skills, and excellent customer service. You will participate in Clinic Core Front Desk Training post-hire and support patient flow while protecting privacy.