Patient Navigator & Front Desk Concierge

Axess Family Services, Inc.; Barberton (OH); On-site; USD 31,000 - 42,000; Full time

Job summary

AxessPointe Community Health Center, Inc. is seeking a friendly receptionist to deliver exceptional patient service, schedule appointments, register patients, verify insurance, and process payments. This role supports clinic operations by coordinating front-desk activities and maintaining accurate patient charts.

You will answer calls, greet visitors, assist with telehealth setup, complete forms, and work with staff to ensure a smooth patient experience. Evening and weekend hours may be required.

Qualifications

• Minimum of a High School diploma or equivalent is required.
• 1-3 years' experience working with underserved populations preferred.
• Excellent oral and written communication skills and advanced computer skills.

Responsibilities

• Provide exemplary customer service to all patients on the phone and in health centers.
• Answer incoming calls and schedule appointments (in-office and telehealth).
• Complete patient registration, insurance verification, and process/scan/fax paperwork.
• Collect and process co-payments and reconcile funds daily.
• Complete virtual 'Telephone Encounters' in the operating system and assign to staff.
• Check patients in and out promptly and coordinate with staff for walk-ins.
• Assist patients with navigating insurance plans, processing claims, and payment plans.
• Complete insurance eligibility process.

Skills

Excellent communication

Customer service

Multitasking

Education

High School diploma or equivalent

Tools

Computer skills

Fax machine

Printers

Scanners

Webcam

Job description

AxessPointe Community Health Center, Inc. is seeking a friendly receptionist to deliver exceptional patient service, schedule appointments, register patients, verify insurance, and process payments. This role supports clinic operations by coordinating front-desk activities and maintaining accurate patient charts.

You will answer calls, greet visitors, assist with telehealth setup, complete forms, and work with staff to ensure a smooth patient experience. Evening and weekend hours may be required.