Patient Access & Care Concierge

Hanger, Inc.; Town of Marcy (NY); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

8 Paid Holidays & 4 Floating Holidays

Medical, Dental, Vision Benefits

401k Savings Plan

Paid Parental Bonding Leave

Employee Referral Bonus

Job summary

Hanger, Inc. seeks a friendly, detail‑oriented front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role focuses on greeting patients, collecting insurance details, and coordinating appointments within a busy O&P clinic.

You will verify demographics, collect payments, and support the Revenue Cycle Management team while maintaining accurate electronic health records. Strong communication and computer skills are essential.

Qualifications

• High school diploma or equivalent.
• Less than one year of customer service or related experience.
• Receptionist experience or medical front office preferred.
• Valid driver’s license and clean driving record required.
• Strong interpersonal and written communication skills.

Responsibilities

• Greet and assist patients at the front desk, providing information and addressing inquiries.
• Verify and update patient demographics and insurance details during check-in; handle registrations.
• Collect patient payments (deductibles, copays, coinsurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Customer service

Receptionist

Front desk

Typing 30 WPM

Education

High school diploma

Tools

Windows

Microsoft Office

Job description

Hanger, Inc. seeks a friendly, detail‑oriented front desk receptionist to ensure a seamless experience for patients, staff, and referral sources. The role focuses on greeting patients, collecting insurance details, and coordinating appointments within a busy O&P clinic.

You will verify demographics, collect payments, and support the Revenue Cycle Management team while maintaining accurate electronic health records. Strong communication and computer skills are essential.