Patient Care Navigator & Front Desk Pro

Fast Pace Health; Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Fast Pace Health is seeking a Patient Care Specialist to provide administrative and front-desk support, welcome patients, handle registrations and insurance data, and maintain a friendly, efficient clinic atmosphere. You will collaborate with nursing and admin teams while ensuring accurate information flows and patient satisfaction.

The role emphasizes customer service, basic PC skills, and proficiency with MS Office; CPR certification and high school diploma are noted in the requirements.

Qualifications

• 1 year of medical office experience with basic medical terminology and insurance knowledge preferred.
• High School Diploma or its equivalent with a current CPR license* and 3 years’ experience in billing and coding is mentioned as levels 2/3.
• Proficiency with MS Office including Outlook and Word; basic Excel and typing speed requirements are stated.

Responsibilities

• Greet, register, and discharge patients with high level of customer service.
• Input patient demographics and insurance information accurately at registration.
• Verifies and updates patient insurance information and communicates with clinical staff.
• Coordinate medical records and support back-office duties as needed.
• Maintain a clean, friendly reception area and assist with training and onboarding.

Skills

Customer Service

MS Outlook

MS Word

Typing 70-100 wpm

Basic PC Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Fast Pace Health is seeking a Patient Care Specialist to provide administrative and front-desk support, welcome patients, handle registrations and insurance data, and maintain a friendly, efficient clinic atmosphere. You will collaborate with nursing and admin teams while ensuring accurate information flows and patient satisfaction.

The role emphasizes customer service, basic PC skills, and proficiency with MS Office; CPR certification and high school diploma are noted in the requirements.