Patient Experience Navigator

Axess Family Services, Inc.; Barberton (OH); On-site; USD 22,000 - 26,000; Full time

Job summary

Axess Medical, Barberton is seeking a Patient Navigator to deliver high-quality customer service to clinic patients, coordinate appointments, and manage patient registration and insurance verification. This full-time role requires adapting to a team-based clinic environment and travel between AxessPointe health center sites as needed.

The position emphasizes compassionate care, HIPAA compliance, and proficient handling of office equipment and payments. Evening and Saturday hours may be required.

Qualifications

• High School diploma or equivalent required.
• 1-3 years’ experience with underserved populations preferred.
• Proficient with office equipment and basic computer tasks.

Responsibilities

• Provide exemplary customer service to patients and visitors.
• Schedule appointments in-office and via telehealth.
• Complete patient registration and insurance verification; process paperwork.

Skills

Customer service

Phone etiquette

Registration processes

Insurance verification

Teamwork

Education

High School diploma or equivalent

Tools

Computer

Fax machine

Printers

Scanners

Webcam

Job description

Axess Medical, Barberton is seeking a Patient Navigator to deliver high-quality customer service to clinic patients, coordinate appointments, and manage patient registration and insurance verification. This full-time role requires adapting to a team-based clinic environment and travel between AxessPointe health center sites as needed.

The position emphasizes compassionate care, HIPAA compliance, and proficient handling of office equipment and payments. Evening and Saturday hours may be required.