Patient Experience Concierge

Advocate Health; Lincolnton (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Advocate Health is seeking a dedicated front desk receptionist to ensure a smooth patient registration experience in a fast-paced clinic setting. You will verify insurance, schedule appointments, collect payments, and support billing processes while delivering compassionate customer service.

The role requires computer proficiency and experience with medical records software, with a focus on accurate data entry and excellent patient interactions.

Qualifications

• Experience in front desk patient registration and insurance verification.
• Strong interpersonal skills and ability to interact with patients and families in sensitive situations.
• Computer experience required; familiarity with Medical Records Software preferred.

Responsibilities

• Register patients, verify insurance, schedule appointments, and manage collection and cash receipts at the arrival/departure desk.
• Assist billing processes and direct to appropriate billing office as needed.
• Encourage patient use of front-end technology during registration.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Attention to detail

Multitasking

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a dedicated front desk receptionist to ensure a smooth patient registration experience in a fast-paced clinic setting. You will verify insurance, schedule appointments, collect payments, and support billing processes while delivering compassionate customer service.

The role requires computer proficiency and experience with medical records software, with a focus on accurate data entry and excellent patient interactions.