Patient Navigator & Front Desk Coordinator

Axess Family Services; Barberton (OH); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Axess Family Services is seeking a friendly receptionist to provide direct, high-quality customer service to clinic patients and visitors, coordinating health center appointments and maintaining patient charts. You will represent the health center in all patient interactions and support a team-based approach to care.

Responsibilities include answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, and processing paperwork.

Qualifications

• High School diploma or equivalent required.
• 1–3 years' experience with underserved populations preferred.
• Excellent oral and written communication skills and ability to work both independently and as part of a team.

Responsabilités

• Provide exemplary customer service to patients on the phone and in health centers.
• Answer incoming calls and schedule appointments (in-person and telehealth).
• Complete patient registration, insurance verification, and process/scan/fax necessary paperwork.
• Collect co-payments, understand payment policies, and perform daily cash reconciliation.
• Record Telephone Encounters in the current system and assign to staff.
• Check patients in/out and coordinate with clinical staff for walk-ins.
• Assist patients with navigating insurance plans, processing claims, and setting up payment plans.

Connaissances

Communication skills

Interpersonal skills

Teamwork

Formation

High School diploma or equivalent

Outils

Computer basics

Fax machine

Printers

Scanners

Webcam

Description du poste

Axess Family Services is seeking a friendly receptionist to provide direct, high-quality customer service to clinic patients and visitors, coordinating health center appointments and maintaining patient charts. You will represent the health center in all patient interactions and support a team-based approach to care.

Responsibilities include answering calls, scheduling appointments, registering patients, verifying insurance, collecting co-pays, and processing paperwork.