Patient-Focused Administrative Assistant II (Front Desk)

Beth Israel Lahey Health; Needham (AL); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant II to support the Front Desk at the Needham Cancer Center in Needham, MA. This fully onsite role offers two shifts, 7:30am-4pm or 8:30am-5pm.

You will provide administrative support to physicians, manage scheduling and patient records, assist with billing tasks, and coordinate communications with patients and staff while maintaining confidentiality and accuracy.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 1-3 years related work experience.
• Experience with computer systems including web-based applications and Microsoft Office.

Responsibilities

• Answers and screens telephone calls; greets and directs patients, families, visitors and staff; provides information within scope of knowledge and authority.
• Updates patient demographics and insurance information; schedules appointments and coordinates ancillary appointments.
• Prepares patient records for clinical activities; liaises with other departments; handles confidential information.
• Collects co-payments; processes billing tickets; reconciles daily collections.
• Maintains physicians’ schedules; types correspondence and transcribes letters as needed.
• Notifies and reminds patients of scheduled appointments via letters or calls.
• Obtains authorization for radiologic exams as needed.
• Sorts, files and distributes mail and correspondence.
• Participates in special projects and process improvement initiatives.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

Education

High School diploma or GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant II to support the Front Desk at the Needham Cancer Center in Needham, MA. This fully onsite role offers two shifts, 7:30am-4pm or 8:30am-5pm.

You will provide administrative support to physicians, manage scheduling and patient records, assist with billing tasks, and coordinate communications with patients and staff while maintaining confidentiality and accuracy.