Administrative Assistant II - Front Desk & Scheduling

Beth Israel Lahey Health; Boston (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is hiring an Administrative Assistant II to support the Front Desk at the Needham Cancer Center in Needham, MA. This fully onsite role runs weekday shifts 7:30am–4pm or 8:30am–5pm, providing essential administrative support to physicians in clinical, academic, and research activities.

Key duties include greeting patients, scheduling appointments, updating demographics, handling calls, managing records, and assisting with billing tasks while maintaining confidentiality

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office applications (Outlook, Word, Excel, PowerPoint or Access) preferred.

Responsibilities

• Answers and screens telephone calls; takes messages or directs calls to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Updates patient demographics and insurance information; obtains referrals.
• Schedules patient appointments using scheduling tools; coordinates ancillary appointments.
• Prepares and maintains patient records for physicians; acts as liaison with other departments.
• Collects co-payments at point of service; forwards billing tickets to billing staff.
• Maintains physicians' schedules; transcribes letters and notes as needed for physicians.
• Notifies and reminds patients of scheduled appointments.

Skills

Customer service

Written communication

Oral communication

MS Office

Education

High School diploma or GED

Associate's degree preferred

Tools

MS Office Suite

Job description

Beth Israel Lahey Health is hiring an Administrative Assistant II to support the Front Desk at the Needham Cancer Center in Needham, MA. This fully onsite role runs weekday shifts 7:30am–4pm or 8:30am–5pm, providing essential administrative support to physicians in clinical, academic, and research activities.

Key duties include greeting patients, scheduling appointments, updating demographics, handling calls, managing records, and assisting with billing tasks while maintaining confidentiality