Patient Services Coordinator - Onsite Front Desk

Beth Israel Lahey Health; Needham (MA); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health, Inc. in Needham, MA is seeking an Administrative Assistant II to support the Front Desk at the Needham Cancer Center. The role is fully onsite, with shifts 7:30am-4pm or 8:30am-5pm, Monday through Friday.

Key tasks include greeting patients, scheduling appointments, handling billing tickets, and maintaining patient records for physicians. Strong communication and MS Office skills are required.

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and Microsoft Office applications.

Responsibilities

• Answers and screens telephone calls and takes messages.
• Greets and directs patients, families, visitors and staff.
• Schedules patient appointments using scheduling tools.
• Maintains physicians' schedules and calendars.
• Prepares and distributes routine reports.
• Collects co-payments at point-of-service.
• Sorts, copies, files and distributes mail and correspondence.
• Coordinates and communicates ancillary appointments with staff.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

High School diploma or GED

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health, Inc. in Needham, MA is seeking an Administrative Assistant II to support the Front Desk at the Needham Cancer Center. The role is fully onsite, with shifts 7:30am-4pm or 8:30am-5pm, Monday through Friday.

Key tasks include greeting patients, scheduling appointments, handling billing tickets, and maintaining patient records for physicians. Strong communication and MS Office skills are required.