Patient Access Specialist — Medical Office Admin

Beth Israel Lahey Health; Watertown (MA); Presencial; USD 28 000 - 37 000; Tempo integral

Resumo da oferta

Beth Israel Lahey Health is seeking a dedicated front desk administrator to greet patients, manage appointments, and handle check-in/out processes in a fast-paced medical office. You will support billing, insurance verification, and patient records while maintaining a welcoming reception area.

The role requires strong communication, familiarity with EHR systems, and a commitment to privacy and patient service excellence. On-site work with potential for variable shifts.

Qualificações

• Front desk/administrative experience preferred.
• Strong communication and customer service skills.
• Proficiency with basic computer systems and scheduling software.

Responsabilidades

• Greet patients in person and over the phone in a courteous and professional manner.
• Schedule, confirm, and manage patient appointments using electronic health records (EHR) systems
• Register new patients and update existing patient information
• Handle incoming calls, messages, and faxes, ensuring timely communication between patients and providers
• Process insurance information and verify eligibility
• Collect co-pays and process payments
• Maintain organized and confidential patient records
• Prepare and manage correspondence, reports, and medical documents
• Coordinate referrals to specialists and follow up on authorizations
• Support medical staff with administrative tasks as needed
• Maintain a clean and welcoming front desk and waiting area

Descrição da oferta de emprego

Beth Israel Lahey Health is seeking a dedicated front desk administrator to greet patients, manage appointments, and handle check-in/out processes in a fast-paced medical office. You will support billing, insurance verification, and patient records while maintaining a welcoming reception area.

The role requires strong communication, familiarity with EHR systems, and a commitment to privacy and patient service excellence. On-site work with potential for variable shifts.