Healthcare Admin Assistant II - Patient-Focused Support

Beth Israel Lahey Health; Boston (MA); On-site; USD 60,174,000 - 80,922,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant to support the department with clerical tasks, appointment scheduling, and record-keeping. The role involves extensive interaction with patients, families, staff, and medical professionals in a fast-paced environment.

The ideal candidate has 1–3 years of related experience, a high school diploma or GED, and proficiency with MS Office tools such as Outlook, Word, Excel, PowerPoint, and Access.

Qualifications

• High School diploma or GED required; Associate’s degree preferred.
• 1-3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office (Outlook/Word/Excel/PowerPoint/Access).

Responsibilities

• Answers and screens telephone calls; greets patients, families, visitors and staff; directs requests appropriately.
• Types and prepares correspondence and documents; proofs for grammar, punctuation and spelling.
• Schedules appointments and maintains calendars.
• Assists in preparation for conferences, seminars and events.
• Organizes and maintains department files, records and databases.
• Enters information into databases/spreadsheets; prepares routine forms and documents.
• Routes materials for authorizations and monitors receipt; collaborates with other departments to resolve delays.
• Performs other duties as assigned.

Skills

Customer service

Written communications

Oral communications

Teamwork

Education

High School diploma or GED

Associate’s degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant to support the department with clerical tasks, appointment scheduling, and record-keeping. The role involves extensive interaction with patients, families, staff, and medical professionals in a fast-paced environment.

The ideal candidate has 1–3 years of related experience, a high school diploma or GED, and proficiency with MS Office tools such as Outlook, Word, Excel, PowerPoint, and Access.