Patient Services Coordinator II: Front Desk & Billing

Beth Israel Lahey Health; Haverhill (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health in Haverhill, MA, is seeking a Practice Assistant II to support front-office operations in our Primary Care setting. The role involves greeting patients, checking in, scheduling, demographic verification, and collecting co-pays, with additional duties that adapt to practice needs.

The position emphasizes patient-centered service, accurate data handling, and collaboration with physicians, nurses, and staff to maintain smooth clinic flow and high-quality care.

Qualifications

• High School diploma or GED required; Healthcare or admin experience preferred.
• Strong written and oral communication, with a focus on patient interaction and privacy.
• Experience providing high-quality customer service in a healthcare setting is preferred.

Responsibilities

• Greets patients and visitors with courtesy and privacy, serving as a central source of information.
• Performs check-in, scheduling, demographic/fiscal data verification, and collects co-pays using a computer system.
• Schedules, reschedules and cancels appointments to accommodate patients and providers; enters referrals.
• Facilitates patient flow and acts as a liaison between patients and staff to ensure smooth operations.
• May assist with billing tasks and serve as a resource to staff and managers as needed.

Skills

Customer Service

Written & Oral Communication

Schedule Management

Teamwork

Medical Admin Knowledge

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Beth Israel Lahey Health in Haverhill, MA, is seeking a Practice Assistant II to support front-office operations in our Primary Care setting. The role involves greeting patients, checking in, scheduling, demographic verification, and collecting co-pays, with additional duties that adapt to practice needs.

The position emphasizes patient-centered service, accurate data handling, and collaboration with physicians, nurses, and staff to maintain smooth clinic flow and high-quality care.