Practice Assistant II — Patient Care & Front Desk Pro

Medical Care of Boston Management Corporation; Chelsea (MA); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Administrative Assistant to join a busy ambulatory practice. You will greet patients, manage check-in and scheduling, verify demographics, and assist with billing functions while ensuring privacy and high-quality service.

The role requires strong communication, customer service, and teamwork, with 1–3 years of relevant experience; MS Office proficiency is essential. This on-site position supports efficient patient flow across the practice.

Qualifications

• Requires a high school diploma or GED.
• Medical Admin Assistant certification is preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based applications and MS Office (Outlook/Word/Excel/PowerPoint/Access) preferred.

Responsibilities

• Greet patients and visitors with courtesy, service, respect and privacy.
• Serve as central communication source for patient care; be responsive and accessible.
• Handle check-in, registration, scheduling, demographics, and billing data entry.
• Collect co-payments and process payments according to policy.
• Schedule, reschedule, and cancel appointments to accommodate needs.
• Obtain referrals and manage patient flow; coordinate with staff and providers.

Skills

Customer service

Written communications

Oral communications

Teamwork

Education

High School diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Outlook

Word

Excel

Job description

Beth Israel Lahey Health is seeking an Administrative Assistant to join a busy ambulatory practice. You will greet patients, manage check-in and scheduling, verify demographics, and assist with billing functions while ensuring privacy and high-quality service.

The role requires strong communication, customer service, and teamwork, with 1–3 years of relevant experience; MS Office proficiency is essential. This on-site position supports efficient patient flow across the practice.