Patient Financial Navigator

Duke Clinical Research Institute; Durham (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Duke Health is hiring for an onsite Patient Accounts role in Durham, NC. You will ensure accurate patient accounts, verify insurance coverage, and inform patients of financial responsibility prior to service. You will assist with authorizations, payment options, and referrals to financial counseling as needed.

The position emphasizes meticulous billing, adherence to policies, and collaboration with care teams to resolve insurance issues and ensure timely reimbursement.

Qualifications

• Knowledge of billing and coding processes in healthcare settings.
• Ability to verify insurance requirements prior to service delivery.
• Experience with patient financial counseling and payments.

Responsibilities

• Complete patient accounts per protocol and regulatory guidelines.
• Obtain authorizations and verify benefits for services.
• Explain bills and arrange payment options for patients.

Skills

Excellent communication

Data analysis

Independent work

Education

High school education

Postsecondary education preferred

Tools

Billing systems

Job description

Duke Health is hiring for an onsite Patient Accounts role in Durham, NC. You will ensure accurate patient accounts, verify insurance coverage, and inform patients of financial responsibility prior to service. You will assist with authorizations, payment options, and referrals to financial counseling as needed.

The position emphasizes meticulous billing, adherence to policies, and collaboration with care teams to resolve insurance issues and ensure timely reimbursement.