Patient Financial Navigator

Duke Clinical Research Institute; Mooresville (NC); On-site; USD 25,000 - 39,000; Full time

Job summary

Duke Health Lake Norman Hospital in Mooresville, North Carolina seeks a patient accounts specialist to ensure accurate billing, pre-admission and registration processes, and compliant financial interactions with patients and insurers.

The role focuses on verifying insurance, obtaining prior authorizations, collecting payments, and resolving claim denials while maintaining compassionate service and adherence to regulatory standards.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to analyze data and perform multiple tasks.
• Understanding of patient privacy and compliance standards.
• Experience with hospital or medical billing preferred.

Responsibilities

• Accurately complete patient accounts per protocol and regulatory requirements.
• Verify insurance, obtain prior authorizations and facilitate payment options.
• Resolve claim denials and reconcile daily cash receipts.
• Update billing systems and communicate with carriers and patients.
• Provide financial counseling and explain charges to patients.

Skills

Communication skills

Data analysis

Independent work

Customer service

Education

High school diploma or equivalent

Some college coursework preferred

Job description

Duke Health Lake Norman Hospital in Mooresville, North Carolina seeks a patient accounts specialist to ensure accurate billing, pre-admission and registration processes, and compliant financial interactions with patients and insurers.

The role focuses on verifying insurance, obtaining prior authorizations, collecting payments, and resolving claim denials while maintaining compassionate service and adherence to regulatory standards.