Patient Financial Advocate

Duke Careers; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health is seeking a Financial Care Counselor to support the Patient Revenue Management Organization in Durham, NC. The role handles insurance verification, authorization, billing and patient financial counseling in a fast-paced environment.

Onsite, Monday through Friday 8:00 AM to 4:30 PM, you will analyze coverage, collect payments, assist with government funding sources, and help patients understand bills and payment options.

Qualifications

• Requires high school education; some college preferred.
• Two years' hospital service access, clinical service access, or billing experience.
• Or an Associate's degree in healthcare and one year of public-facing experience.
• Or a Bachelor's degree and one year of public-facing experience.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement.
• Obtain required authorizations and facilitate payment sources for uninsured.
• Register and pre-register patients with accurate data; update billing system.
• Explain bills per PRMO policies and assist financially responsible persons.
• Refer patients to financial counseling and Manufacturer Drug program.

Skills

Communication skills

Data analysis

Independent work

Customer service

Education

High school education

Postsecondary education preferred

Associate's degree in healthcare

Bachelor's degree

Job description

Duke Health is seeking a Financial Care Counselor to support the Patient Revenue Management Organization in Durham, NC. The role handles insurance verification, authorization, billing and patient financial counseling in a fast-paced environment.

Onsite, Monday through Friday 8:00 AM to 4:30 PM, you will analyze coverage, collect payments, assist with government funding sources, and help patients understand bills and payment options.