Patient Financial Counselor

Duke Clinical Research Institute; Morrisville (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke Health is seeking an onsite Patient Revenue Management professional to support the revenue cycle for patient accounts. The role requires accurate data entry, strong communication, and adherence to policy while working with insurance carriers and patients.

Responsibilities include calculating patient liability, obtaining authorizations, and guiding patients through payment options. The position maintains compliance and supports departmental goals in a fast-paced healthcare setting.

Qualifications

• Two years' experience in hospital service access, clinical service access, physician office or billing and collections.
• Postsecondary education in healthcare is a plus.
• Strong knowledge of insurance policies and patient financial responsibilities.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement.
• Obtain prior authorizations and/or approvals as appropriate.
• Explain bills to patients and assist with payment options and financial counseling.

Skills

Attention to detail

Data entry

Communication

Education

High school diploma

Associate's degree in healthcare

Bachelor's degree in healthcare

Tools

Billing software

Job description

Duke Health is seeking an onsite Patient Revenue Management professional to support the revenue cycle for patient accounts. The role requires accurate data entry, strong communication, and adherence to policy while working with insurance carriers and patients.

Responsibilities include calculating patient liability, obtaining authorizations, and guiding patients through payment options. The position maintains compliance and supports departmental goals in a fast-paced healthcare setting.