Hospital Patient Finance Navigator

Duke University; Durham (NC); On-site; USD 48,000 - 60,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke University Health System in Durham, NC seeks a Financial Care Counselor to support perioperative financial clearance operations. The role handles patient accounts, insurance verification, authorizations, and payment arrangements, with emphasis on accuracy and compliance.

Work hours are Monday–Friday, 10:00 a.m. to 8:30 p.m., and the organization offers a $5,000 commitment bonus disbursed over 12 months.

Qualifications

• Education level includes high school with some postsecondary preferred.
• Two years hospital service access or billing experience, or degrees with related experience.
• Knowledge of regulatory requirements and billing policies.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely processing.
• Obtain authorizations according to plan contracts and guidelines.
• Explain bills to patients and assist with financial counseling.
• Enter and update referrals and maintain accurate patient data.

Skills

Excellent communication

Data analysis

Independent work

Regulatory compliance

Education

High school education

Postsecondary education preferred

Job description

Duke University Health System in Durham, NC seeks a Financial Care Counselor to support perioperative financial clearance operations. The role handles patient accounts, insurance verification, authorizations, and payment arrangements, with emphasis on accuracy and compliance.

Work hours are Monday–Friday, 10:00 a.m. to 8:30 p.m., and the organization offers a $5,000 commitment bonus disbursed over 12 months.