Patient Financial Navigator

Duke Health; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Duke Health, within the Patient Revenue Management Organization, seeks professionals to manage patient accounts and insurance inquiries, ensuring accurate registration, billing, and compliance with revenue policies. This role involves communicating with patients, arranging payments, and resolving claim issues.

The position emphasizes accurate data handling, collaboration with physicians and staff, and adherence to regulatory standards.

Qualifications

• Excellent communication skills, oral and written.
• Ability to analyze data, perform multiple tasks, and work independently.
• Must be able to develop and maintain professional, service-oriented relationships with patients, physicians, co-workers, and supervisors.

Responsibilities

• Accurately complete patient accounts based on policy and regulatory guidance.
• Inform patients of financial liability and arrange payment options.
• Resolve insurance claim denials and reconcile daily cash deposits.
• Assist financially responsible persons in arranging payment and refer to financial counsel.

Skills

Communication skills

Data analysis

Independent work

Education

High school with some postsecondary preferred

Job description

Duke Health, within the Patient Revenue Management Organization, seeks professionals to manage patient accounts and insurance inquiries, ensuring accurate registration, billing, and compliance with revenue policies. This role involves communicating with patients, arranging payments, and resolving claim issues.

The position emphasizes accurate data handling, collaboration with physicians and staff, and adherence to regulatory standards.