Outpatient Patient Financial Navigator

Duke University; Durham (NC); On-site; USD 45,000 - 62,000; Full time

Benefits offered by this job

Commitment bonus $5000

Job summary

Duke University Health System - PRMO seeks a Financial Care Counselor to manage patient accounts, verify insurance, and arrange payment options to reduce financial barriers to care.

The role emphasizes accurate billing, proactive communication with patients and insurers, and referrals to financial counseling as needed. Regular hours in Durham support outpatient services and patient access.

Qualifications

• Excellent communication skills, both verbal and written.
• Ability to analyze relationships with patients, physicians, and staff, and handle data and multiple tasks.
• Must be able to work independently and comply with policies and procedures.

Responsibilities

• Accurately complete patient accounts per departmental protocol and regulatory requirements.
• Ensure insurance requirements are met prior to patient arrival and inform financial liability.
• Arrange payment options and assist patients with credit and collection processes.
• Greet and assist patients, explain bills, and provide financial counseling referrals.
• Enter and update referrals, communicate with insurance carriers, and resolve coverage issues.

Skills

Excellent communication

Data analysis

Independent work

Policy compliance

Education

High school diploma or GED

Associate's degree in healthcare

Bachelor's degree (preferred)

Job description

Duke University Health System - PRMO seeks a Financial Care Counselor to manage patient accounts, verify insurance, and arrange payment options to reduce financial barriers to care.

The role emphasizes accurate billing, proactive communication with patients and insurers, and referrals to financial counseling as needed. Regular hours in Durham support outpatient services and patient access.