Patient Experience Welcome Coordinator

Colorado Psychiatric; Denver (CO); On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests while delivering high-touch assistance. You will manage check-ins, forms, co-pays, and EMR updates, ensuring a seamless front-desk experience across centers.

As part of the Service Team, you will answer calls, coordinate appointments, and maintain a welcoming atmosphere. Role requires flexibility, strong communication, and Spanish/other language skills as needed.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by the communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Google Suite

Phone etiquette

Spanish

Polish

Russian

US work authorization

Education

Some college

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests while delivering high-touch assistance. You will manage check-ins, forms, co-pays, and EMR updates, ensuring a seamless front-desk experience across centers.

As part of the Service Team, you will answer calls, coordinate appointments, and maintain a welcoming atmosphere. Role requires flexibility, strong communication, and Spanish/other language skills as needed.