Front Desk & Patient Experience Coordinator

8350 Oak Street Health MSO LLC; Denver (CO); On-site; USD 48,905,000 - 89,820,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to provide a warm, inclusive first impression and support clinic operations. You will handle check-ins, forms, co-pays, and updating patient records within our electronic medical records system.

You will also manage phone lines, schedule appointments, and help maintain a welcoming environment across centers if needed. Strong communication, multilingual ability, and a patient-first attitude are essential.

Qualifications

• Strong computer skills required.
• Basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities served.
• US work authorization.
• Strongly preferred: experience in customer service setting.
• Some college preferred.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite

Phone etiquette

Multilingual (Spanish/Polish/Russian)

US work authorization

Customer service experience

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to provide a warm, inclusive first impression and support clinic operations. You will handle check-ins, forms, co-pays, and updating patient records within our electronic medical records system.

You will also manage phone lines, schedule appointments, and help maintain a welcoming environment across centers if needed. Strong communication, multilingual ability, and a patient-first attitude are essential.