Bilingual Welcome & Front Desk Specialist

CVS Health; Chicago (IL); On-site; USD 48,712,000 - 89,687,000; Full time

Job summary

Oak Street Health is hiring a Welcome Coordinator to create an inclusive environment for patients and greet guests as the first point of contact. You will handle check-ins, collect co-pays, and update patient information in the EMR while supporting scheduling and communications across centers.

The role requires strong computer skills, professional phone etiquette, and US work authorization, with bilingual Spanish proficiency a plus.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests.
• Conducting visit check-in and assisting patients with required forms.
• Collecting co-pays.
• Updating patient information and making changes in electronic medical record platform.
• Scheduling/rescheduling appointments within electronic medical records platform.
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining the cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Skills

Computer skills

Phone etiquette

Spanish fluency

US work authorization

Education

Some college

Job description

Oak Street Health is hiring a Welcome Coordinator to create an inclusive environment for patients and greet guests as the first point of contact. You will handle check-ins, collect co-pays, and update patient information in the EMR while supporting scheduling and communications across centers.

The role requires strong computer skills, professional phone etiquette, and US work authorization, with bilingual Spanish proficiency a plus.