Patient Welcome & Front Desk Coordinator

8350 Oak Street Health MSO LLC; Glendale (CA); Sur place; USD 23 419 000 - 39 206 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Paid time off

Retirement plan

Wellness programs

Résumé du poste

Oak Street Health seeks a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will be the face of the clinic, handling check-in, forms, and scheduling to ensure a smooth patient experience.

In this role, you’ll manage co-pays, update EMR records, and coordinate appointment flow while maintaining a friendly, flexible attitude. Multilingual skills and US work authorization are valued. This is a full‑time, on‑site position in a CVS Health clinic network.

Qualifications

• Strong computer skills required and basic knowledge of Google Suite.
• Professional phone etiquette is essential.
• Fluency in Spanish, Polish, Russian, or other languages spoken by our communities is preferred.
• US work authorization is required to work in the U.S.
• Experience in customer service is strongly preferred.
• Some college coursework is beneficial.

Responsabilités

• Welcoming patients and guests.
• Conducting visit check‑in and assisting patients with required forms.
• Collecting co‑pays.
• Updating patient information and changes in the EMR platform.
• Scheduling/rescheduling appointments in the EMR platform.
• Managing phone lines by answering calls, taking messages, and outbound calls as instructed.
• Managing faxes in the electronic fax platform.
• Maintaining cleanliness of the Welcome and Community Room areas.
• May be required to float to other centers in the region on an infrequent basis.
• Other duties as assigned.

Connaissances

Computer skills

Multilingual (Spanish, Polish, Russian

Professional phone etiquette

US work authorization

Customer service experience

Formation

Some college

Outils

Google Suite

Description du poste

Oak Street Health seeks a Welcome Coordinator to create a warm, inclusive environment for patients and guests. You will be the face of the clinic, handling check-in, forms, and scheduling to ensure a smooth patient experience.

In this role, you’ll manage co-pays, update EMR records, and coordinate appointment flow while maintaining a friendly, flexible attitude. Multilingual skills and US work authorization are valued. This is a full‑time, on‑site position in a CVS Health clinic network.