Patient Experience Welcome Coordinator

CVS Health; Charleston (SC); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Eligibility-based benefits

Job summary

Oak Street Health is seeking a Welcome Coordinator in the United States to warmly greet patients and guests, assist with check-in and required forms, and manage day-to-day front-desk tasks. You will collect co-pays, update patient records in the EMR, and schedule appointments, while coordinating calls and faxes to keep operations smooth.

The role emphasizes a friendly, flexible, and patient-centered approach, with potential regional float duties and a focus on delivering exceptional patient

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve.
• US work authorization.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Strong computer skills

Professional phone etiquette

Fluency in Spanish/Polish/Russian

US work authorization

Education

Some college preferred

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator in the United States to warmly greet patients and guests, assist with check-in and required forms, and manage day-to-day front-desk tasks. You will collect co-pays, update patient records in the EMR, and schedule appointments, while coordinating calls and faxes to keep operations smooth.

The role emphasizes a friendly, flexible, and patient-centered approach, with potential regional float duties and a focus on delivering exceptional patient