Front Desk & Patient Experience Specialist

CVS Health; Mission Bend (TX); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is hiring a Welcome Coordinator to create an inclusive environment for patients and guests. You will manage check-ins, forms, and co-pays while updating electronic medical records and coordinating appointment scheduling within the EMR system.

This role emphasizes friendly, flexible service as part of the Service Team, reporting to the Practice Manager. Fluency in needed languages and US work authorization are important assets for a diverse patient population.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
• US work authorization
• Strongly preferred Experience in customer service setting
• Strongly preferred Some college preferred

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Computer skills

Phone etiquette

Multilingual communication

US work authorization

Customer service experience

Some college

Education

Some college

Job description

Oak Street Health is hiring a Welcome Coordinator to create an inclusive environment for patients and guests. You will manage check-ins, forms, and co-pays while updating electronic medical records and coordinating appointment scheduling within the EMR system.

This role emphasizes friendly, flexible service as part of the Service Team, reporting to the Practice Manager. Fluency in needed languages and US work authorization are important assets for a diverse patient population.