Front Desk & Patient Welcome Specialist

CVS Health; Street (MD); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Bonus eligibility

Job summary

Oak Street Health in the United States is seeking a Welcome Coordinator to create a welcoming environment, greet patients, check in, collect forms, and ensure a smooth clinic experience. You will manage appointments in the EMR, handle calls, update patient data, and support team operations.

This full-time role offers a competitive benefits package and opportunities to help patients feel cared for. Flexibility to float to other centers regionally, and a collaborative Service Team reporting to the

Qualifications

• Strong computer skills with Google Suite and EMR experience.
• Able to communicate effectively with diverse patient populations.
• US work authorization required.
• Some college or equivalent experience preferred.

Responsibilities

• Welcoming patients and guests.
• Check-in and assist with required forms.
• Collecting co-pays.
• Updating patient information in EMR.
• Scheduling/rescheduling appointments in EMR.
• Managing phone lines and outbound calls as instructed.
• Handling faxes in the EMR fax platform.
• Maintaining cleanliness of Welcome and Community Room areas.
• May float to other centers in the region on occasion.
• Other duties as assigned.

Skills

Strong computer skills

Google Suite

Phone etiquette

US work authorization

Spanish fluency

Polish fluency

Russian fluency

Customer service experience

Some college

Education

Some college

Tools

Electronic Medical Record (EMR) system

Job description

Oak Street Health in the United States is seeking a Welcome Coordinator to create a welcoming environment, greet patients, check in, collect forms, and ensure a smooth clinic experience. You will manage appointments in the EMR, handle calls, update patient data, and support team operations.

This full-time role offers a competitive benefits package and opportunities to help patients feel cared for. Flexibility to float to other centers regionally, and a collaborative Service Team reporting to the