Patient Experience Concierge & Front Desk Lead

CVS Health; Cedar Grove (NJ); On-site; USD 23,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will be the face of the clinic, handling check-in, forms, payment collection, and EMR updates to ensure smooth operations.

You will also manage phone lines, scheduling, and faxes, while maintaining a clean Welcome and Community Room. The role may involve occasional travel to nearby centers and requires flexibility and strong people skills.

Qualifications

• Strong computer skills with Google Suite
• Fluency in Spanish, Polish, Russian, or other languages spoken by communities we serve
• US work authorization; some college preferred

Responsibilities

• Welcoming patients and guests
• Check-in and assist patients with forms
• Collect co-pays
• Update patient information in EMR
• Schedule/reschedule appointments in EMR
• Answer and manage phone lines; outbound calls as instructed
• Manage faxes in electronic fax platform
• Maintain cleanliness of Welcome and Community Rooms
• May float to other centers in the region occasionally
• Other duties as assigned

Skills

Computer skills

Google Suite

Phone etiquette

Spanish fluency

Polish fluency

Russian fluency

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment for patients and guests. You will be the face of the clinic, handling check-in, forms, payment collection, and EMR updates to ensure smooth operations.

You will also manage phone lines, scheduling, and faxes, while maintaining a clean Welcome and Community Room. The role may involve occasional travel to nearby centers and requires flexibility and strong people skills.