Patient Experience & Welcome Coordinator

8350 Oak Street Health MSO LLC; Hazel Park (MI); Presencial; USD 23 000 - 39 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Resumo da oferta

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming environment for patients and guests. You will be the face of our clinic, handling check-in, forms, and co-pays, while ensuring accurate patient data in the EMR and coordinating appointments.

Strong customer-service experience and flexibility to support multiple centers are valued. The role emphasizes friendly, high-touch assistance, with attention to detail and the ability to communicate across our diverse

Qualificações

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve.
• US work authorization.
• Customer service experience is strongly preferred.
• Some college or equivalent coursework preferred.

Responsabilidades

• Welcoming patients and guests.
• Checking in patients and assisting with necessary forms.
• Collecting co-pays.
• Updating patient information in the electronic medical record system.
• Scheduling and rescheduling appointments in the EMR.
• Managing phone lines and outbound calls as instructed.
• Handling faxes and related tasks.
• Maintaining clean Welcome/Community Room areas.
• Flexibility to float to other centers as needed.
• Other duties as assigned.

Conhecimentos

Computer skills

Phone etiquette

Multilingual (Spanish/Polish/Russian)

US work authorization

Customer service experience

Some college

Formação académica

Some college

Descrição da oferta de emprego

Oak Street Health is seeking a Welcome Coordinator to create an inclusive, welcoming environment for patients and guests. You will be the face of our clinic, handling check-in, forms, and co-pays, while ensuring accurate patient data in the EMR and coordinating appointments.

Strong customer-service experience and flexibility to support multiple centers are valued. The role emphasizes friendly, high-touch assistance, with attention to detail and the ability to communicate across our diverse